Policy

Shipping Policy

Domestic (India)

Orders are processed within 24–48 business hours after payment confirmation. Typical delivery timeline is 5–7 business days for metros and tier‑1 cities, and 7–10 business days for other locations.

  • Carriers: Delhivery, BlueDart, DTDC, India Post (based on serviceability).
  • Tracking: A tracking link will be shared via email/SMS when the order ships.
  • Shipping Charges: Shown at checkout; free shipping may apply during promotions.
International

International orders dispatch in 3–4 business days and generally deliver within 15–20 business days, subject to customs clearance in destination country.

  • Duties & Taxes: Any import duties, taxes, or brokerage fees are payable by the customer.
  • Serviceability: Some regions may be unavailable for bulky printers or consumables.
  • Carrier & Tracking details will be shared post‑dispatch.
Order Processing & Address Changes

Orders enter processing immediately after payment. Address edits are possible only before dispatch. Please contact us quickly with your order ID if you need a change.

Delays & Exceptional Circumstances

Weather disruptions, remote locations, strikes, or high‑volume periods (festivals/sales) may extend delivery timelines. We will keep you informed via email/SMS.

Lost, Damaged, or Tampered Shipments

If your package arrives damaged or appears tampered, refuse delivery or record an unboxing video and contact us within 48 hours. We’ll coordinate with the carrier for investigation and resolution.

PO Boxes & Restricted Areas

Delivery to PO boxes, APO/FPO addresses, and certain restricted areas may not be supported for printers and large items.

FAQs

Q: When will I receive my tracking ID?
A: As soon as the shipment is picked up by the courier (usually within 24–48 business hours).

Q: Can I schedule delivery?
A: Delivery is handled by the courier. You may contact the courier with your tracking ID for special requests.

Q: Will my printer be installed on delivery?
A: Installation is not part of courier delivery. We offer separate setup assistance—please contact us to schedule.

Contact Wings Services

+91 7838542519

Wingsservice19@gmail.com

E-6, 2ND FLOOR, Hari Nagar Extension -II, Badarpur, New Delhi, South East Delhi, DELHI, 110044